Policy | Returns & Exchanges

Returns & Exchanges Policy

Effective Date: November 14, 2025 at 12:01 AM

(See Also: Refund Policy)

Our goal is to make your shopping experience smooth, dependable, and stress-free. If something isn’t quite right, we’re here to help you with returns or exchanges.

Returns

Return Window

You have 30 days from the date your item is delivered to request a return.

Return Requirements

Items must be returned in the same condition in which they were received:

  • Unworn or unused
  • With all original tags attached
  • In the original packaging
  • Accompanied by proof of purchase

How to Start a Return

Returns can be initiated by:

All approved returns must be shipped to:

Lakeshore Lifestyles Company LLC
3550 N Lake Shore Drive
Apt 2609
Chicago, IL 60657

Once your request is accepted, we will provide a prepaid return shipping label along with instructions for preparing your package. Items sent back without prior approval will not be accepted.

Exchanges

How Exchanges Work

If you’d like a different size, color, or style, the quickest and most reliable method is:

  1. Request a return for the item you have.
  2. Once your return is accepted, place a new order for the item you want.

This ensures the replacement is reserved for you immediately and ships without delay.

Exchange Eligibility

Exchanges follow the same criteria as returns—items must be unused, in original condition, and within the 30-day window.

Non-Returnable & Non-Exchangeable Items

Certain items cannot be returned or exchanged, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care and hygiene products
  • Hazardous materials or flammable liquids
  • Sale items and gift cards (final sale)

If you’re unsure about a specific item, please contact us before beginning your return or exchange.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us right away at CoralCove@lakeshorelifestyle.co. We will evaluate the issue promptly and provide the appropriate replacement or solution.

Processing & Timing

  • Approved returns will be processed once the item is received and inspected.
  • For exchanges, we recommend placing a new order right away to secure the item you want.
  • Refund timelines follow our Refunds policy (typically within 10 business days of approval).

If you have any questions at any point, we’re here to help at CoralCove@lakeshorelifestyle.co.