Refund policy

Effective Date: November 14, 2025 at 12:01 AM

(See Also: Returns & Exchanges Policy)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in the original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return

To start a return, please either:

Approved returns will need to be sent to the following address:

Lakeshore Lifestyles Company LLC
3550 N Lake Shore Drive
Apt 2609
Chicago, IL 60657

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at CoralCove@lakeshorelifestyle.co.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or made-to-order products (such as personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible for return, please contact us before placing your order or before initiating a return.

Sale items and gift cards are final sale and cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at CoralCove@lakeshorelifestyle.co.